ConnectALL notifies users via email in the event of certain failures. Here are some examples:

  • Application Outage – when ConnectALL fails to connect to configured ALM applications.
  • Database Outage – when ConnectALL fails to connect to the database server.
  • Sync Failure – when ConnectALL fails to synchronize a record. 
  • Conflict – when ConnectALL detects a recording conflict.
  • License Renewal notices and License Expiration.
  • Dynamic Linking Failure.
  • And others.

In addition to email notification, the alarms can be viewed in the UI. Click the  icon on the top right corner of the screen to view the alarms. A DB outage won't be available in View Alarms screen as they are not persistent.


Tip

To quickly find an alarm, you can use the filters at the top of the alarms list (displayed below).

Manage Alarms

Alarms can be controlled at the automation level. The Alarms Settings screen allows you to enable/disable alarms specific to automations as shown in the below screenshot. To open the Alarms Settings page, 

  1. Click the cogwheel icon at the top right corner of the navigation bar.
  2. Click the Alarm Settings option from the drop-down list. The following screen will be displayed. 

Note: Since the database is critical to the operation of ConnectALL, the DB outage alarm cannot be disabled.

Click on the edit icon () against an automation to control the alarms. This will open a dialogue window to edit the configurations as explained below. 

Configure Notifications

The Edit Notifications screen allows you to configure the notifications in such a way that you can allow each alarm type notifications to be separately enabled/disabled for a user(s). To help you achieve this, the screen lets you add the user’s email addresses and select the alarm type(s) for which a user can receive the notification.

To configure the notifications:

  • Click the edit icon () under the Automation Notification column against an automation for which you want to configure the notifications. The below screen is displayed with the recipients’ list and alarm type.
  • Move the toggle switch to the right under the required alarm type against a recipient to activate the alarm.

Note:

  • By default, the alarm types toggle switches are moved toward the right after you add an email address to the recipient list. You can move a switch to the left if you don’t want the user to receive a notification for a specific alarm type.
  • Moving the Apply to all toggle switch (under an alarm type)towards the right selects the alarm type for all the listed Recipients. Based on your requirement, you can retain the selection or clear it.

Notifications of Conflict by Project

Conflict notifications can be controlled at the project level. This is helpful when you have multi-project mappings in your automations. To enable the notification for Multi-Project automations, click the edit icon from Alarm Settings screen against an automation to specify the email address to be notified at the project level in the event of a conflict.

Click against an application to select it and the list of projects in that application will be displayed. Enter the required email address specific to the project and click Save.