Business Rules configuration in ServiceNow to push data to ConnectALL

Business Rules in ServiceNow would be helpful to enable event based sync in ConnectALL. This approach eliminates the need of polling ServiceNow for changes. A custom Business Rule can trigger the sync using PUSH interface in ConnectALL.

Step-by-step guide

1. Navigate to System Definition > Business Rules
2. Click New to create a new business rule
3. Enter the following fields
   Name - name of the business rule
   Table - select incident
   Advanced - tick this check box
   When - async
   Insert - tick this check box
   Update - tick this check box

4. Go to Advanced section and add the following code snippet in the script box

   function onAsync(current) {
    var restMessage = new sn_ws.RESTMessageV2();
    restMessage.setHttpMethod("post");
    restMessage.setEndpoint("http://connectall:7070/SyncService/push?apikey=<your-api-key>");
    restMessage.setRequestBody("{\"appLinkName\" : \"ServiceNow2Jira\", \"origin\" : \"source\", \"id\" : \""+current.sys_id+"\"}");
    var response = restMessage.execute();
   }

   JS

Please refer our ReST API guide for more details. It is available here.

Note: Push service is running on default port of 7070(http://connectall:7070/SyncService/push). Please make sure you make this url accessible from your ServiceNow instance. Reverse proxy would be a best option to make this service accessible from ServiceNow.