ConnectALL Supported Applications and Versions

ConnectALL's Value Stream Management Platform automates the flow of work between many ALM, PPM, and DevOps tools to provide you with a fully connected ecosystem. This is a list of applications and versions currently supported. Following the list is a copy of the Formal ConnectALL Version Support Policy.

For the sync user's permissions, usually you only need a user with read/write on a project/module. More information is provided below for select systems.

ALM Systems	Versions	User Privilege
Atlassian Jira Jira Core Jira Software Jira Service Desk Jira Data Center	Server / DataCenter 7.x, 8.x, 9.x Cloud	Required Permissions: Browse Projects Issue permissions: Assign issues, Create issues, Edit issues, Link issues, Modify reporter, Move issues, Schedule issues, Set issues security, Transition issues. Voters & watcher permissions: Manage watcher list, View voter, and Watchers. Comment permissions: Add comments,Edit all comments, Edit own comments. Attachment permissions: Create attachments, Delete all attachments, Delete own attachments. Time-tracking permissions: Work on issues, edit all worklogs, edit own worklogs.
Micro Focus ALM/Quality Center	11.x, 12.00, 12.01, 12.20, 12.50, 12.53, 12.6, 14.0, 15.0, 16.0, 17.0
Azure DevOps Server / Microsoft Team Foundation Server (TFS)	2013, 2015, 2017
Rally Software	2011.09.24-32 - 2012.03.24-3
TestTrack - Seapine Software / Perforce Helix ALM	2010, 2014, 2015, 2017	Administrator
IBM Rational DOORS	9.4, 9.5, 9.6, 9.6.0.1, 9.6.1.1, 9.6.1.3, 9.7.1	RMC Permissions (Read, Modify, Create)
IBM Rational ClearQuest	7.1.2, 8.0.1	Security Admin
IBM Rational ClearCase	8.0.1.6	Administrator
ServiceNow	New York, Orlando, Paris, Quebec, Rome, San Diego.	All Users
Microsoft Project Server	2013, 2016	Administrator
Perforce	2014.2	All Users
IBM Rational DOORS Next Generation	5.0, 6.0, 7.0	RMC Permissions (Read, Modify, Create)
Salesforce CRM	Sales Cloud / Service Cloud
Microsoft Dynamics CRM	Cloud	Administrator
Micro Focus Service Manager	9.33, 9.4, 9.6
Remedy	9.x, 18.x,19, 20.x
Azure DevOps / Microsoft Common Adapter - Visual Studio Team Services/TFS2015+	Cloud, 2015+	All Users
SmartBear QAComplete	Cloud, On-premise version 11.4
Confluence	4.x and above
HEAT Software	2016	Administrator
Digital.ai Agility (Formerly VersionOne)	Cloud, On-Premise	All Users
Zendesk	Cloud	All Users
Jama	Cloud	Creator
Micro Focus ALM Octane	Cloud, On-Prem version 12.53 to 16.0
Cherwell Service Management	Cloud, On-Prem version 9.4, 9.5, 9.6, 9.7, 10	All users
SAP Solution Manager	7.2
SAP Cloud ALM	Cloud

ConnectALL Version Support Policy

This policy details the support available from ConnectALL for new, current, old and obsolete versions of 3^rd Party Vendor Products for which ConnectALL provides an adapter.

Generally, ConnectALL adapters function properly and are supported with the currently released version of ConnectALL. Older versions of ConnectALL may not support a specific adapter or a specific version of a vendor product. Please review specific ConnectALL adapter documentation to determine whether a specific configuration is supported.

Support for New Versions

ConnectALL makes every effort to support new versions of supported 3^rd party vendor products within 6 months of release by the vendor.

Support for Current Versions

Once support for a new version is available, that version becomes the current version. ConnectALL will support current versions of 3^rd party vendor products as long as they are supported by the vendor.

Support of Older Versions

Once a version is superseded by a newer version, it becomes an older version of the product. Older versions of the product are supported with the ConnectALL version that was current when the older version of the adapter was released. New versions of ConnectALL may require updating to a newer version of a 3^rd party vendor product. Check release notes to find out whether older versions of a vendor product are compatible with a newer version of ConnectALL.

Support of Obsolete Versions

Once support for a version of a 3^rd party vendor product is completely dropped, including any Extended Support periods, by the vendor, ConnectALL support for that version is dropped.

Withdrawing Support for a Specific Version

ConnectALL may, in its sole discretion, withdraw support for a vendor product version at any time by providing one (1) year prior notice.