Introduction

The Universal Adapter allows you to add any application connector dynamically. ConnectALL has defined a standard request and response format for the synchronization process.

Supported Functionalities

 Sync Fields

 Sync Custom Fields

Sync Comments 

Sync Attachments

Sync Issue Linking

ConnectALL's Universal Adapter supports two very different approaches to integrating with applications. In one approach, the Universal Adapter is in control of the polling and queries an API provided by the other application. In the other approach, the other application is in control of pushing updates to ConnectALL (and for polling for changes if necessary) and queries an API provided by ConnectALL.

External Application Provided API: This approach is suitable when the application you want to integrate with provides a ReST API that ConnectALL can use to query/poll for changes to objects/entities, to read records/objects/entities from the other application, to put new records to the application, and to put changes to records back to the application. To adopt this approach, you can specify the application's API and data transformations in the ConnectALL configuration screen. Once configured, ConnectALL will poll the other application using that application's ReST API.

ConnectALL Provided API: ConnectALL has exposed a set of ReST APIs that other applications or scripts can use to query (poll) for modified records, to retrieve modified records, to put new records, and to post modifications to the destination application. Whenever your application or script uses ConnectALL's APIs, ConnectALL will then respond by managing the synchronization or data retrieval with the mapped application.

See the other pages in this guide for more information on these approaches.