Basic Value Mapping in ConnectALL supports the user-defined mapping of field-level value sets between ALM applications. Basic value mapping is a one-to-one mapping of the values. Advanced Value Mapping, however, lets you configure these values based on some predefined matching rules that are explained below. Advanced value mapping is not available for status and project fields.

Predefined Matching Rules

  • Null
  • Value Else
  • Value Skip
  • Value Same


The "Null" rule is triggered when the source sends Null or no value for a given field. The "Null" rule allows you to update the destination record with a specific value that you provide, as in example 1 below. Alternatively, you can "skip" updating the destination by setting the destination value to "Value Skip", as in example 2 below. When using Null, the direction must be set unidirectional, and it will always be pointing away from "Null".


Example 1

Example 2

Value Else

"Value Else" is useful to specify the mapping for values that are not otherwise specified. This rule can be used if you wish to update a field with a specific value when the value does not match any of your other value mappings (example 1). This can also be used to skip over a value update in a destination (example 2), or to send the same value to a destination (example 3). The direction of value will always be pointing away from this expression. (Example 3 below happens to be the default behavior of ConnectALL, so there is no need to specify that mapping. It's harmless if you do.)


Example 1

Example 2

Example 3

Value Same / Value Skip

These Values Same / Value Skip are simple expressions that tell what to do to the destination when the source value matches a rule. The direction will always be pointing towards these expressions. 


Example 1

Example 2

Additional Information

Fields with drop-down values

If the field in which a value mapping is being defined is a drop-down, the values will be populated for mapping as shown below. 

Fields mapped to _CONSTANT / _URL

Advanced value mapping cannot be defined for the field mappings with _CONSTANT or _URL options provided by ConnectALL. The checkbox will be disabled as shown below. 

Comment Visibility Mapping

While using applications like Jira, ServiceNow, and AzureDevOps, there are a few fields that you can use to enter comments. These fields include the 'Comments' field in Jira, the 'System History' field in Azure DevOps, and the Work Notes field, Additional Comments fields in ServiceNow. In an app-link between Jira<->ServiceNow, you could map Jira’s 'Comments' field and ServiceNow’s 'Work Notes' field. Similarly, if you are creating an app-link between ServiceNow<->AzureDevOps, you could map ServiceNow’s Work Notes field and AzureDevOps' System History field. The comments that you enter in these fields could be synchronized (with conditions) and the visibility of the comments could be controlled when you are syncing the comments fields. The comment visibility mapping feature in ConnectALL allows you to enable/disable the visibility of a comment using conditions such as public, private, null, and value skip. This is commonly done when you are creating an app-link between Jira<->ServiceNow or Jira<->Azure DevOps or ServiceNow<->Azure DevOps. Let's look at an example scenario when you create an app-link between Jira and AzureDevOps.


If you have mapped Jira’s comments to AzureDevops’ System.History field (to sync into Jira as a private comment) when comment visibility is enabled, and you have specified:
Private (Jira) <== Null (Azure DevOps).

In this scenario, when you add a comment in the System.History field, then, that comment is synced as a private comment in Jira. Further, all the comments will be synced as private comments and none will be synced as public comments.

We have provided several usecases to explain what happens when you sync comments in a Jira-AzureDevOps app-link or a ServiceNow-AzureDevOps app-link or a Jira-ServiceNow app-link If you are a Jira user, to know about how you can customize comment synchronization, click here.

Enabling Comment Visibility Mapping

To enable comment visibility mapping,

  1. Click the pencil against the mapped fields in the Field Mapping Properties section. The Value Mapping screen will be displayed.
  2. Click to select the Enable Comment Visibility Value Mapping option.


In a Jira and ServiceNow app-link, when you map Jira’s Comment fields to ServiceNow’s Additional Comments field or In a ServiceNow and AzureDevOps app-link, when you map ServiceNow’s Additional Comments field and AzureDevOps’ System.History field, the Enable Comment Visibility Value Mapping option will be displayed in the value mapping screen as displayed in the image.