The ConnectALL license is based on the number of server Connections and the number of configured Automations. Adding more than the allotted number of server Connections, and/or enabling more than the number of licensed Automations will violate ConnectALL's EULA. Licenses must be installed on only one server. Please ensure that you uploaded the received license (either trial or production) to only one server of ConnectALL, and not on multiple servers. Please request help from the support team (i.e., create a ticket in our support portal) if there is a need for licenses on multiple servers.

Important Information — Core License in Version 2.10.4 and Later Versions

The ConnectALL core and group license contains a limit for enabled Automations. ConnectALL will limit the number of enabled Automations based on the limit specified in the core license. You will either need a core or group license installed in order to enable an Automation. This is explained in detail below:

  • In the case of multi-project Automations, each project is considered a separate Automation and is counted as such for licensing purposes.
  • When you try to enable more Automations than the allowed limit, ConnectALL displays an error.
  • When you have not installed a core/group license (even if you have installed a valid adapter license), you will not be able to enable any Automations. When you try to do so, the error message — “You do not have a valid core license installed, or your core license has expired” is displayed.
  • You will be able to see the total number of allowed enabled Automations and total enabled Automation count on the license page.
  • If the core license expiry is approaching, the user configured in the Email Settings screen will receive an email notification titled ConnectALL Core License Renewal Notification that informs about the core license expiry date.

Uploading Licenses

To upload a new license,

  1. Click the cogwheel icon on the right side of the navigation bar and click License. The License Manager page will be displayed

  2. Click the Upload New License Button. Your local drive will be displayed
  3. Select the license files that you have purchased from ConnectALL
  4. Once selected, click Open to load the license file

Each type of application you connect to ConnectALL will have its own license file. For example, if you want to integrate two Jira and one Rally connections, you will have to upload a valid license for Jira and a license for Rally that allows two Rally connections. 

  • If you are not able to save a new license, please verify if the CONNECTALL_HOME environment is properly set to a writable folder.
Points to Remember

When requesting a new license, please mention the following:

  • The specific application name to which the license corresponds (Jira/HP/Rally etc...).
  • The number of servers needed for each.
  • The number of integrations or Automations expected.

For purchasing the license, please send an email to The production license will be emailed once the payment has been processed.

License Info

Only one license file for each application will be provided irrespective of the total number of servers. For example, only one Jira.key can be uploaded to connect two servers of Jira, and only one hp.key can be uploaded to connect one server of QC. The relevant files will hold all the necessary information. 

Valid license filenames are as follows:

Application License Filename
Atlassian Confluenceconfluence.key
Atlassian Jirajira.key
Azure DevOpsmsvststfs.key
Azure DevOps Servertfs.key 
BMC Remedyremedy.key
Cherwell Service Managementcherwell.key
Database database.key Agility (Formerly VersionOne)versionone.key
Git Connectorstash.key
IBM DoorsNGdoorsng.key
IBM Rational ClearCase clearcase.key 
IBM Rational ClearQuest clearquest.key 
IBM Rational DOORS doors.key 
IBM Rational Team Concertrtc.key
Microfocus ALM Octaneoctane.key
Microfocus ALM/ Quality Centrehp.key
Microfocus Service Managerhpsm.key
Microsoft Dynamics CRM msdynamicscrm.key
Microsoft Project Onlineprojectserveronline.key
Microsoft Project Server projectserver.key 
Perforce Helix ALMp4.key
QMetry qmetry.key
Seapine/TestTrack seapine.key 
ServiceNow servicenow.key 
SmartBear QA Complete qacomplete.key
Tricentis Toscatosca.key

Note: If you are importing a ConnectALL core license, the license file name will be connectallCore.key.

Once you upload a license, it will be displayed as shown below along with the validity period and issue details. Click on the dustbin icon to delete any existing license.

A group license is supported in all ConnectALL versions. Below are the important features of the licensing model.

  • Individual application-level licenses do not always need to be uploaded separately. (For ex:) Jira.key, hp.key, etc.
  • You can request a group license for ConnectALL which will support multiple applications. A "connectall.key" will be provided or uploaded to the cloud, based on the request. A single "connectall.key" can hold multiple applications.
  • Group level license support can also be provided.
    (For ex:) You have TestGroup1 and TestGroup2, but you want to only allow users in TestGroup1 to configure application links in Jira and QC and only allow users in TestGroup2 to configure application links in Jira and TFS. A group license feature can support this.

  • To enable a group license, please create a group and share the group name with us. We need the name of the group to provide a group license.
  • When group licensing is enabled, please be sure that only one application link is providing access to a group.

License Upload

When using the IE11 browser, if the "Upload License" button is not responding, please use Firefox or Chrome. Some settings in IE11 can restrict the upload license behavior.

If it is not possible to use other browsers, please follow the below steps in IE11 to upload the license.

  1. Open a new window or a new tab.
  2. On the right-hand side, an option to select or switch to other versions of IE will be available.
  3. Select 10 (IE10) and do not close the popup.
  4. The ConnectALL window would be refreshed. Now, again try the Upload License button. The window to select the file should now open.