ConnectALL interacts with the HEAT application via its SOAP API.
Sync Issue Linking
Configure Application Link
It is required to provide a SOAP service URL. The configured HEAT user must have sufficient privileges to load projects and its metadata.
The supported entity types are Incidents.
ConnectALL supports HEAT standard fields and custom fields.
For Select field datatype, you must choose the Values List Type (HEAT global list type) as shown in the screenshot below, so that the values of the select field will be available on the value mapping screen. Clicking on theicon within the designated field will prompt the below screen for the list selection
Comment Field Mapping
For comment synchronization, select the Journal#Notes field from Heat application.
Time Difference Configuration
To know how to calculate the time difference, and configure it in the ConnectALL UI, read the topic Time Difference Configuration.